The Westin Richmond

Reviews about The Westin Richmond

• 5 / 5

  By Laura Watson
  I have stayed here a few times and like the fact it is clean and beds, as usual for a Westin, are comfortable. Bathroom is very large and has good lighting. My family loves the restaurant for breakfast. They have very healthy options on the menu along with some gluten free options.
  February 26, 2017
• 3 / 5

  By Kim M
  This is the second time I have stayed at the Westin Richmond and unfortunately this time my experience was not as good. Two years ago was the first time I stayed there. I went with my daughter (4 at the time) for a night away together, it was amazing, and I could not say anything was bad. It was so nice that as I was planning another special night away, with two daughters now, 6 and 2, I knew I wanted to stay at the Westin. The hotel itself is very nice and the rooms are still comfortable but the food quality has definitely gone down. The first night we ordered room service and the food was ICE cold. It was inedible. They also only provided one set of silverware so we had to call back to get more. They also messed up my order and I ordered 3 dinners but only got two. In the end that was a good thing because my kids didn't end up eating it. The broccoli wasn't cooked, it tasted like they only dipped it in hot water. The pickle tasted off as well. The French fries and burger were cold and the burger bun tasted stale. In the morning we went to the restaurant to eat thinking that maybe it would be better because the food would be hot. We were wrong. The restaurant was not busy but it took an hour to get our breakfast and it was cold AGAIN. The waitress didn't even ask how the food was or bring more coffee to the table. I had to ask once she finally came back (and as a mom with two little kids by herself I really needed multiple cups of coffee)! The room was pretty nice. The bed and pillows are really comfortable and the bathroom was clean. There was some mold in the shower but I can understand how that happens. The comforter cover zipper was broken so the comforter wasn't fitting properly. I would suggest they replace them as the break. We also used the indoor pool. It was nice and the pool was clean. The whirlpool was out of service which was a bummer. They had towel and plenty of seating which was nice. In additional, the first time I stayed, when we check in they gave my child a very cute bag of activities/items. This time, at check in they didnt give us anything. I remembered later in the evening so we went down to the front desk to ask for the activities. She said she didn't know what I was talking about but would ask the manager. The manager did come out and gave us a kids activity booklet and coloring pencils. I guess they are cutting cost because the first time she got multiple things in her bag (disposable camera, activity book, other items (sorry I can't remember everything that was in the bag)). The first time we stayed there the one thing that impressed me the most was how they treated the children and the gifts they gave kids. It made her feel special. I know, it's just "things", but I was just so impressed the first time because I have never seen a hotel do such a thing for kids. It was one of the reasons I decided to go back there again so I was a little disappointed. In the end, I think I would have been much more satisfied with my stay if I didn't eat there. I would still suggest staying at the hotel but please do waste your money on the food.
  December 13, 2016
• 5 / 5

  By Matthew Standland
  I was here on a business trip recently. I saw the hotel has multiple amenities but only used the room, lounge, and dining. The staff was exceptionally professional, helpful, and polite. The food, although expensive, was delicious. If you're here for breakfast I recommend the salmon egg Benedict made with citrus olive oil hollandaise sauce. The jerk salmon with grilled asparagus and mango salsa, which is pictured below was magnificent.
  October 14, 2016